Delete your Knus account and data
Knus is the app by Fanatech for a household to plan together. This page says how you delete your account and your data, what is deleted and what stays.
In the app
Settings › Privacy and data › Delete account
You first see what stays and what goes. After that you have 30 days to change your mind.
Without the app
Enter the email address you sign in to Knus with. You get an email with a link to confirm it's you.
You don't need to install the app for it. Nothing is deleted until you open that link and confirm; after that it goes as in the app, with 30 days to change your mind.
Did you join without an email address, Apple ID or Google account? Ask your household's Owner or an Admin to remove you, or email [email protected].
How it goes in the app
Export first
Before you delete, Knus offers an export: your calendar as ICS, your lists as CSV and a complete archive that opens without Knus. An export can be downloaded for 7 days.
30 days to change your mind
Your account isn't deleted straight away. You stay in your household for 30 days, marked ‘Account being deleted’. Sign in again within those 30 days and the deletion doesn't go ahead. After that it's final.
Did you join with an invite, without linking a sign-in method? Then only the phone you did it on can undo it, with Keep my account. Your other devices are signed out.
If you're the Owner
You don't need to arrange anything first. Knus asks the Admin who has been a member longest to become the Owner, and otherwise the Adult who has been a member longest. You can also choose an Owner yourself first.
If nobody accepts within 30 days, or nobody can become the Owner, the household is deleted too. Everyone in it can still export, and the household can be restored for 30 days.
A child's profile
A child has no account of their own to delete. A parent who is the Owner or an Admin does it in Settings › Privacy and data › Consent › Withdraw consent. Knus offers an export first.
The child's profile, private items and devices are deleted straight away. This can't be undone.
What is deleted
- Your account: your name and the email address, Apple ID or Google account you sign in with.
- Your name, photo and color in the household.
- Your private events and private lists.
- Your settings, your devices and your sign-in methods.
This happens 30 days after you asked. It leaves the backups within 90 days after that.
What stays, and why
- What you shared with your household: events, lists and comments. They belong to the household, so the others keep them. Your name is no longer on them; they say ‘Former member’.
- The proof if you gave consent for a child: who and when, without your email address. It stays for as long as the household exists.
- A report someone made to Knus about something you shared. We keep it until 90 days after we answer it. Your name leaves it with your account; the text of a comment stays for as long as the comment stays in the household.
- The email of a message you sent to support. It stays in our support mailbox for at most 90 days; in Knus itself the message goes with your account.
- Crash reports. They are anonymous, so they aren't part of your account. Knus keeps them for 90 days.
Delete data and keep your account
- You delete an event, list, item, comment or photo in the app. It stays in the trash for 30 days and is then deleted for good. An Owner or Admin can delete something for good sooner.
- Disconnecting a calendar removes the events that came only from that account. What is in your Google, Outlook or iCloud calendar stays there.
- You leave a household at the bottom of Your profile, with Leave household. What you shared stays in the household. Your private items leave with you and can be exported for 30 more days. An Owner hands the household over first.
- Only the Owner can delete a whole household. It can be restored for 30 days; after that the household and everything in it are deleted for good, and leave the backups within 90 days.
Want something else deleted? Email [email protected]. We answer within 30 days.
Want to know more about your data?
The privacy policy says exactly what Knus keeps and for how long.