Help and contact

Answers to what people ask most, and how to reach us. The same answers are in the app, also without internet.

Everything works.

Frequent questions

How do I invite someone?

When you create the household, you add everyone who lives with you. Each person gets a personal invite to share right away.

Later, open More. Next to someone who isn't on Knus yet, tap Share to send a new invite. Together at home? Let them scan the QR code with their camera.

They don't need to create an account to join.

Why can't I see an event?

Check the member filter at the top of Calendar: it may show only some people.

A private event is only visible to the people it's for. A Guest only sees events shared with them.

Was it added on a phone without internet? It appears once that phone is back online.

How do I connect my Google Calendar?

Go to More › Settings › Calendars › Connect a calendar, choose Google and sign in on Google's own page.

Then choose which of your calendars show in Knus, and who in the household sees them.

Only you see and manage your connections. Outlook and iCloud connect the same way.

How do I keep everything outside Knus?

Open More and tap Export. Choose the calendar (for other calendar apps), the lists (for a spreadsheet) or a complete archive, and save or share the files.

Owners and Admins can export the whole household. Exports are free, always.

How do I set screen time for my child?

Knus has no time limits of its own; use your child's device. On an iPhone or iPad: open Settings › Screen Time, tap App Limits and add a limit for Knus. With Family Sharing you set it from your own phone.

On Android: open Google Family Link, choose your child, then Controls › App limits, and set a limit for Knus.

Guides

All topics

Your household

How do I invite someone?

When you create the household, you add everyone who lives with you. Each person gets a personal invite to share right away.

Later, open More. Next to someone who isn't on Knus yet, tap Share to send a new invite. Together at home? Let them scan the QR code with their camera.

They don't need to create an account to join.

How do I join a household?

Tap the invite link you received. Or open Knus, choose I have an invite and scan the QR code or paste the link.

You see the household and who invited you. Tap Join. Later you can link Google, a passkey or your email, or Apple on an iPhone or iPad, so you can sign in on another phone.

What can each role do?

The Owner and Admins manage the household: its settings, the members and their roles. Adults add and change events and lists. A Child uses Knus with a few limits, set by an Admin. A Guest, such as a grandparent or babysitter, only sees what's shared with them.

Admins change someone's role in More: tap the person, then Role.

How do I use Knus on another phone or tablet?

First link your account: open More, tap your name, and under Sign in tap Sign in or Add sign-in method. Choose Google, a passkey or your email, or Apple on an iPhone or iPad.

Then install Knus on the other device and sign in the same way. Your household and settings come along.

How do I leave the household?

Open More, tap your name and tap Leave household. You see what stays and what goes, and you can export your data first.

The Owner hands the household to someone else first, under More › Household › Transfer ownership.

Calendar

How do I add an event?

In Calendar, tap +. Or tap an empty time in the day or week view, or hold a day in the month view.

Give it a title, a time and who it's for, and save. Repeat, location, reminders and notes are further down; on Android, tap More options.

Why can't I see an event?

Check the member filter at the top of Calendar: it may show only some people.

A private event is only visible to the people it's for. A Guest only sees events shared with them.

Was it added on a phone without internet? It appears once that phone is back online.

How do I connect my Google Calendar?

Go to More › Settings › Calendars › Connect a calendar, choose Google and sign in on Google's own page.

Then choose which of your calendars show in Knus, and who in the household sees them.

Only you see and manage your connections. Outlook and iCloud connect the same way.

How do I make an event repeat?

Open the event, tap the pencil and choose Repeat. Pick every day, week, month or year, or Custom to choose the days and when it ends.

When you change one repeating event later, Knus asks whether it's only this one or the following ones too.

How do I see the week or the month?

In Calendar, tap ⋮ and choose Day, 2 days or Schedule; Week is there once you turn on Week view in More › Settings › Display. The name of the month at the top left takes you back to the month, and tapping a day there opens it. Swipe to go to the next or previous period, and tap Today to come back.

How do I keep an event private or share it with a Guest?

In the event's editor, turn on Private and choose who it's visible to.

To show an event to a Guest, open it, tap ⋮ and choose Share with a Guest.

Can the week start on Sunday?

Yes. The week start is the same for the whole household. An Owner or Admin changes it in More › Household › Week starts on.

How do I count down to an event?

Open the event, tap ⋮ and choose Turn on the countdown, or turn on Countdown while you edit it. Choose whether it counts in days or in nights.

The countdown shows on the event, on its row in the agenda and in the Countdown widget. On the day itself it says Today, and once the event is over it's gone. A birthday counts to the next one, every year.

Lists

How do I make a new list?

In Lists, tap +. Give the list a name, choose Shopping, Tasks or Checklist, and tap Create.

Add items in the field at the bottom. Tap the circle in front of an item to check it off; tap it again to bring it back. Tap the item itself to open it.

How are groceries sorted?

Knus puts each item under a category, such as fruit and vegetables or dairy. Is one in the wrong place? Tap the item and choose Category; Knus remembers it for next time.

To change the order of the categories, open the list's ⋮ menu and choose Categories.

How do I give someone a task?

On a to-do list, tap the task and choose Assign someone. You can also set a due date, a time and a repeat.

Everyone finds their own tasks under My tasks, at the top of Lists.

How do I move items to another list?

Open the list, tap ⋮ and choose Select, or hold an item. Pick the items, tap Move or Copy, and choose the list.

Comments and activity

How do I comment on an event or item?

Open the event or item and write in the field under Comments. Type @ to mention someone, or add up to five photos.

Hold a comment to react with an emoji, copy, edit or delete it.

What does Activity show?

Activity shows what changed in the household and who did it: new and changed events, items added or checked off, comments and changes to the household. You only see what you're allowed to see.

Reminders

How do I get a reminder?

In an event's editor, tap Add reminder and choose how long before. For new events, choose your usual one in More › Settings › Notifications › Default reminder for events.

A to-do with a due time reminds you too.

Why don't I get any reminders?

Knus needs permission to send notifications. Open your phone's Settings, find Knus, tap Notifications and turn on Allow Notifications.

Also check that Focus or Do Not Disturb isn't holding them back.

Your data

How do I keep everything outside Knus?

Open More and tap Export. Choose the calendar (for other calendar apps), the lists (for a spreadsheet) or a complete archive, and save or share the files.

Owners and Admins can export the whole household. Exports are free, always.

How do I get back something I deleted?

Right after deleting, tap Undo. Later, open More › Trash, find it and tap Restore. The trash keeps everything for 30 days.

Does Knus work without internet?

Yes. You can look at and change the calendar and lists without a connection. Your changes go to the others as soon as you're back online.

A few things need internet, such as inviting someone and exporting; Knus says so when that's the case.

Settings

How do I change the language or the clock?

The language belongs to the household: an Owner or Admin chooses Nederlands or English in More › Household › Language, and it changes for everyone.

Your clock is your own: choose 24-hour or 12-hour in More › Settings › Display › Time format. It changes on all your devices.

How do I make the text bigger?

Knus follows your phone's text size. In More › Settings › Display, tap Text size to open the phone's settings. On an iPhone it's under Settings › Display & Brightness › Text Size.

How do I set screen time for my child?

Knus has no time limits of its own; use your child's device. On an iPhone or iPad: open Settings › Screen Time, tap App Limits and add a limit for Knus. With Family Sharing you set it from your own phone.

On Android: open Google Family Link, choose your child, then Controls › App limits, and set a limit for Knus.

How do I put Knus on my home screen?

Knus has four widgets: Today, List, Quick add and Countdown. Touch and hold an empty spot on your home screen, tap Edit or Widgets, search for Knus and pick the widget and the size you want.

To choose which list, whose events or which countdown a widget shows, touch and hold the widget and choose Edit Widget, or on Android tap the widget's settings.

Quick add is also in Control Center on iPhone, where you can put it on the lock screen too, and in quick settings on Android. From a locked phone, Knus opens after you unlock it.

How do I send something from another app to Knus?

In the other app, tap Share and choose Knus. Knus shows what you can do with it: put it on a list, make an event or a recipe of it, or hand it to Make with AI.

Knus never reads a date from what you share; you choose when yourself. Nothing is saved until you add or save it, and you can undo it in Knus.

How do I use a tablet as our screen in the kitchen?

Tablet mode makes a tablet the household's bulletin board: the time, the week, today's chores and routines, one list and the week menu. Anyone can read it; changing something asks who you are first. It's part of the Household plan.

On the tablet, open More › This device › Tablet mode, or tap the gear on Who are you?. An Owner, Admin or Adult switches it on after the tablet's screen lock. Tablet mode off, in the same place, makes it a normal shared device again.

The screen stays on while the tablet is charging, goes dark at night and shows the Photo frame when nobody uses it.

Known problems

None right now. When something is going on, it's here and at the top of this page.