When something doesn't work
Most problems are quick to solve. If not, we help you.
I don't see someone else's change.
Check whether Offline shows at the top. Knus works without internet too: your changes wait on your phone and go through once there's internet again. The same goes for the other person's phone.
If it says Not updated yet, tap it and choose Try again. Also check the member filter at the top of Calendar; a private event is only visible to the people it's for.
Whether there's a known problem is at the top of Help and contact.
My notifications don't arrive.
Open your phone's Settings, find Knus, tap Notifications and turn them on. Also check that Focus or Do Not Disturb isn't holding them back.
Does Knus say Notifications are off on this phone? Then that's the cause. Then check in More › Settings › Notifications what you have on, and whether your quiet hours are running.
The sign-in link doesn't work.
The link and the 6 digits in the email work for 15 minutes and once. Open the link on the phone or tablet where you asked for it, or type the code there.
Expired? Tap Send again; that works after about a minute.
How do I reach you?
In the app, go to More › Settings › Help and contact › Contact support. Include diagnostics helps us find it faster.
Or email [email protected]. We answer by email, in Dutch or English. Support never looks into your household unless you give Support access.